At Bags.mu, we aim to deliver your premium carry assets safely, swiftly, and securely. We provide comprehensive shipping coverage across the island, ensuring your items reach you in pristine showroom condition to help you carry your story with absolute confidence.

1. Delivery Coverage & Order Classifications

We ship exclusively within the borders of the Republic of Mauritius (including Port Louis, Curepipe, Quatre Bornes, Rose Hill, Vacoas, Grand Baie, Mahebourg, Tamarin, and surrounding areas). We do not provide international shipping. Our inventory operates under two distinct fulfillment paths:

• In-Stock Items: Available in our local warehouse inventory. These products are fully dispatched or ready for your scheduled appointment pickup within 48 hours following payment verification or deposit confirmation.
• Made-to-Order Items: Ordered and crafted specifically for you. These items are securely packaged and shipped directly from our design hub. Specific timeline expectations are calculated and shared with you personally via WhatsApp at each logistical milestone.

2. Delivery Process, Fees & Collection Options

Once your order is logged on bags.mu, simply settle the total invoice via MCB Juice or authorize a 10% Cash-on-Delivery (COD) security deposit. Our team will verify your checkout data over WhatsApp and organize transport. For COD orders, the 90% outstanding balance is settled in cash directly upon doorstep parcel handover.

Delivery Fees: Calculated dynamically based on your physical location parameters. The final delivery fee will be stated upon order verification and becomes entirely non-refundable once your parcel is handed to our third-party couriers.

Free Warehouse Pickup: Available strictly by digital appointment. The collection address will be securely shared following order confirmation. Items must be collected within 3 days of notification; uncollected packages past this limit are subject to cancellation loops.

3. Timeline Notices, Holidays & Failed Deliveries

Our 48-hour delivery target applies exclusively to local, in-stock selections. Stated timelines act as operational estimates and are not absolute contractual guarantees. Delays may occasionally arise from heavy seasonal traffic, Mauritian public holidays, custom clearance checks for specific shipments, or third-party courier backlogs. Bags.mu waives liability for third-party logistical holdups beyond our corporate control.

Failed Drop-offs: If you are unavailable during the first delivery attempt, our courier coordinates a second drop-off attempt at no additional charge. Should both attempts fail due to customer unavailability, a redelivery fee will apply to re-route transport vehicles.

4. Handover Damage Controls & Address Accuracy

Please thoroughly cross-inspect the structural details of your bag before signing off on the delivery or accepting the item. If you notice structural or visible outer damage, refuse the package immediately and file a note with our team. Subsequent to a signed acceptance, customers maintain a strict 48-hour window to report internal sorting errors or discrepancies with clear video or photo proof.

Customers are responsible for ensuring that all shipping address rows are complete and accurate at checkout. Extra transport logistics fees will apply if a package requires redirecting due to inaccurate data coordinates.